PRIVACY POLICY

Last Updated: February 2026

This Privacy Policy describes how The Refinery Facility ("we," "us," or "our") collects, uses, and protects information gathered through our website and booking and payment platforms.

Information We Collect

We collect personal information that you provide when booking a room, enrolling in a class, or making a payment through our platforms. This may include your name, email address, phone number, billing address, and payment information. We do not collect information directly from minors. All bookings and payments for minor participants are completed by a parent or legal guardian.

How We Use Your Information

We use the information we collect to process bookings and payments, communicate with you regarding your reservation or enrollment, and send billing-related notifications. We do not use your information for marketing purposes without your consent.

Third-Party Services

We use the following third-party platforms to operate our services. Each platform has its own privacy policy governing how your data is handled:

Wix

Our website is hosted on Wix, which may collect standard website usage data including browser type, device information, and pages visited. For more information, visit wix.com/about/privacy.

Google Analytics

We use Google Analytics to understand how visitors interact with our website. This data is anonymous and aggregated. For more information, visit policies.google.com/privacy.

Acuity Scheduling

We use Acuity Scheduling to manage class and room bookings. Contact information provided during scheduling is stored within Acuity. For more information, visit acuityscheduling.com/privacy.

Stripe

We use Stripe to process payments securely. The Refinery Facility does not store your payment card information. All payment data is handled directly by Stripe. For more information, visit stripe.com/privacy.

Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. Information is only shared with the platforms listed above as necessary to operate our services.

Data Security

We take reasonable steps to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at info@therefineryfacility.com. We will respond to your request within a reasonable timeframe.

Our website is hosted on Wix and may use cookies to improve your browsing experience and collect analytics data through Google Analytics. You may adjust your browser settings to refuse cookies, though some features of the site may not function properly as a result.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services following any changes constitutes your acceptance of the revised policy.

If you have any questions about this Privacy Policy, please contact us at info@therefineryfacility.com.